Launch Operations Training

Recreation facility operations management is a science requiring a strict operational base structure where reactive panic is not an option and skilled productive teamwork is essential. Launch Operations Training can assist with the development of a sound base to ensure a seamless transition into new operational protocols.

Recreation Facilities

Opening and operating an efficient recreation facility requires a vision, good planning, and operating procedures that respond to the needs of the customer/member. Management requires constant monitoring with immediate and appropriate responses as situations arise. When the public walks through the doors of a facility for the first time, the staff needs to be prepared and familiar with the operation of the front desk, the mechanical system of the facility and the operations of specific programming areas.

PIVOT Facility Launch Operations Training provides on-site technical and effective operational instruction to the staff assigned to operate the front desk, budget, facility recreation programs and facility maintenance. Many operational issues that come into play include:

• Management of front desk operations
• Staffing schedules
• Opening and closing procedures
• Custodial schedules
• HVAC controls and schedules that encourage economic operations
• Job Descriptions
• Filling available facility capacity

Launch Operations Training is an opportunity for the operator to work directly with experienced PIVOT technical trainers. PIVOT’s representatives have over 25 years experience in operating recreation centers, golf courses, fitness facilities, tennis clubs, restaurants and aquatic facilities. We know the complexity of day-to-day requirements of complicated equipment, programming needs and understanding emergency protocol.

We can help you respond to the challenge of opening your recreation facility with knowledge, capability and confidence. Our hands-on expertise (and our established network of operators and equipment suppliers in the industry) offer unrivaled insights, support and information to you and your staff. PIVOT will assist you in the prep-phase before opening, as well as being on-site Opening Day; this service will familiarize you and your staff with the operations of your specific system.

Aquatic Facilities

Sparkling water doesn’t happen by chance; it requires constant monitoring with immediate and appropriate responses as situations arise. When the public walks through the doors of an aquatic facility for the first time, the staff needs to be prepared and familiar with the operation of the specific mechanical system for the facility as well as the basics of water chemistry. As the staff gets more comfortable with operations, they will be more capable of handling the unexpected and achieve the goal of every aquatic operator: to provide a safe, enjoyable environment for everyone.

PIVOT Aquatic Launch Operations Training provides on-site technical and effective operational instruction to the staff assigned to operate the pool(s). Many operational issues that come into play include:

• Oxidation Reduction Potential
• Maintaining proper ppm
• Oxidation
• Sanitation
• Backwashing
• pH
• Total Alkalinity
• Calcium Hardness
• Free Available Chlorine
• Combined Chlorine
• Dilution
• Tile Maintenance
• Stainless Steel Maintenance
• Operational Procedures

Launch Operations Training is an opportunity for the operator to work directly with experienced PIVOT technical trainers. PIVOT’s parent firm has over 30 year’s experience in operating aquatic centers. We know the complexity of day-to-day requirements of complicated aquatic equipment, handling chemicals and understanding emergency protocol.

We can help you respond to the challenge of opening your aquatic center with knowledge, capability and confidence. Our hands-on expertise (and our established network of operators, equipment and chemical suppliers in the industry) offer unrivaled insights, support and information to you and your staff. PIVOT will assist you in the prep-phase before opening, as well as being on-site Opening Day; this service will familiarize you and your staff with the operations of your specific aquatic system.

A PIVOT Standard Operations Manual Can Be Customized To Your Facility. PIVOT can help you write a Standard Operations Manual geared specifically to your seasonal or year-round facility. This manual addresses the A-to-Z, step-by-step operational procedures including:

• Safety and Emergency Procedures
• Operating Guidelines / Rules and Regulations
• Operating Procedures
• Physical Plant / Chemical Precautions
• Special Events / Pre-season Opening / Season Closing
• Standard Operating Forms
• Job Descriptions / Organizational Charts
• Employee Privileges

PIVOT Instruction can also certify the pool operators at your facility. Certified Pool/Spa Operator, commonly referred to as CPO, is sponsored by the National Swimming Pool Foundation*. This course has been developed to help aquatic operators understand the complex systems related to swimming pools. On-site instruction by PIVOT’s skilled trainers provides the additional benefit of allowing your staff to focus on your specific operating system during the course.

PIVOT Resource is Brains on Call. Questions and problems often surface as the recreation center or aquatic facility continues its operation. That's why we developed PIVOT Resource, specifically designed to assist operators with ongoing support long after the facility has opened. PIVOT’s expertise and established network in the industry is just a phone call away. We never abandon you to sink or swim. PIVOT’s always there...ready to help in any way!

*NSPF® CERTIFIED POOL AND SPA OPERATOR® INSTRUCTOR (CPOI®) CLASSES