| Operations
Efficiency Audit
The present and the future have to be the two
major concerns for recreation facilities that are experiencing
physical obsolescence, capacity stress, programming issues,
management transition, revenue shortfalls, and new challenges
from emerging recreation providers. Ed Koch, the former Mayor
of New York City, often asked this key question, “How
am I doing?” The candid feedback he got from
his community and his staff helped him turn the declining
financial and social condition of New York City around.
PIVOTs
Operations Efficiency Audit rapidly and objectively
assesses existing conditions to help you determine what changes
your facilities will need to make to create and sustain a
viable future.
Understanding Participant
Attitudes and Behavioral Drivers. PIVOT gathers vital
information from staff, designated community groups and facility
users to determine the current use, real and perceived needs,
and level of satisfaction.
Outcomes and insights may include findings such
as current facility programming and/or amenities that are
uninspiring in today’s recreation market. PIVOT research
identifies participant and program lifecycles in shifting
populations. Key insights can then help shape appealing strategies
that will result in increased participant use for the future.
The percentage of prime time and non-prime time
use of the facility assesses current levels of participation
and the future participation potential. Current attendance
and facility capacity limits are created with a defined opinion
to help develop program and/or amenity adjustments.
An analysis of competitive-set providers in
your area adds needed real world context to help define and
differentiate your facility amid the matrix of available community
options. Based on critical insights, new and stimulating program
strategies or facility amenity changes can be made in promotion,
customer service, and programs. And, this can be done with
confidence, knowing that your actions will address the right
market and positively influence new revenue and facility success.
PIVOT
Facility Operations Analysis. Current levels of full-time
and part-time staffing and associated levels of responsibility
in relation to current job descriptions are analyzed. Recommendations
for management strategies include objective analysis for facility
staffing schedules, existing organizational chart, job descriptions
and wage structures for employees.
PIVOT
Financial Direction. Facility and programming budgets
are evaluated to determine if they are structured to generate
positive cashflow.
Pricing policy scenarios are created to optimize
the revenue production goals of the agency. An equitable fee
strategy will be recommended to reflect economic sensitivities
of the community members, yet allowing costs for conducting
the program to be recovered.
Local economic influences always affect facility
viability; thus, household and per capita incomes are studied
to discover discretionary income levels of the community.
Pricing policy scenarios are developed to optimize the revenue
production goals of the agency. Developed fee strategies will
meet the goals and objectives of community members.
PIVOT
Facility Renewal. PIVOT brings over 20 years of consulting
and operations experience to bring about an economic change
that benefits your P&L responsibility.
PIVOT results will reward the community and the facility
simultaneously - because the
public, no matter its age, takes leisure time activity seriously.
And, today there are more
and better competing leisure activity options than ever before.
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